Knowtraces Terms & Conditions
Please read these terms and conditions (“the Terms”) carefully before subscribing to, registering with or purchasing through the Sites operated by Knowtraces (“we”, “us” or “our”) to be found at www.knowtraces.com or its sub-domains (the “Sites”). By subscribing to, registering with, purchasing the Product (PNG, JEPG, JPG, PDF, excel, PPT, doc or any other format) through, accessing or using the Sites you (meaning yourself and any company or other entity or business for whom you work or otherwise represent) agree to be legally bound by these Terms as they may be modified and posted on the Sites from time to time. If you do not agree to the Terms (or are not authorised to do so) you should not register, subscribe, purchase or access the Sites.
Nature of the Sites
The Sites includes online information relating to the various topics, which is accessible either online, transferable file format (PNG, JEPG, JPG, PDF, excel, PPT, doc or any other format) or by registering for the email service. The material, information and content whether on the Sites or sent to you by email or any other means (“the Content”) does not constitute any form of professional investment or other advice, recommendation, representation or endorsement and should not be relied upon by you in making (or refraining from making) any business investment or other decision. Appropriate independent advice should be sought before making any such decisions. Any information that you receive via or as a result of your purchase from the Sites whether or not it is classified as “up-to-date”, may have ceased to be up-to-date by the time it reaches you and therefore not entirely accurate. It is solely your responsibility to evaluate the accuracy, completeness, usefulness and fitness for any purpose of all details of opinions, advice, and other information provided on the Sites.
Using the Sites
In accessing the Sites you agree not to:
- impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
- damage, interfere with or disrupt access to the Sites or do anything which may interrupt or impair its functionality;
- Upload any materials not owned or licensed to you without their prior consent or which would otherwise infringe any persons rights;
- publish, post, distribute, disseminate or otherwise transmit any material or information which is in breach of any applicable laws, rules, regulations or market conventions;
- threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
- make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, trojan horses, worms, cancelbots or any other harmful software;
- falsify the true ownership of software or other material or information contained in files made available via the Sites.
- set up links from any website controlled by you to any part of the Sites without our express written permission.
- obtain or attempt to obtain unauthorised access, through whatever means, to the Sites.
You agree that you use the Sites and purchase any products entirely at your own risk.
Unless expressly stated, we do not make any representations nor give any warranties in respect of the Sites. To the extent permitted by the applicable law, we hereby exclude all warranties, conditions, representations or duties whatsoever and howsoever arising (whether express or implied) including but not limited to any representations or warranties as to the ownership of intellectual property or other rights in the Sites and the content, or the satisfactory quality, merchantability or fitness for a particular purpose of, any goods or services referred to at any time on the Sites, any express or statutory warranties, and any warranties or duties regarding accuracy, timeliness, completeness, performance, availability, lack of negligence or of workmanlike effort.
To the fullest extent allowed by applicable law, you agree that we will not be liable to you or your business under any circumstances whatsoever (whether in contract, negligence or any other tort, breach of statutory duty or otherwise) for any loss of profits, income, business interruption, loss of business information or for increase in any costs, liabilities or expenses or any other loss whatsoever and however arising directly or indirectly out of or in connection with or relating to the Sites and we shall not be liable for any loss, damages, costs, expenses or other liability which you incur or suffer as a result of your use of the Sites or purchase.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Sites and is compatible with the Sites. You also understand that we cannot and do not guarantee or warrant that the Sites or any material available for downloading from the Sites or sent to you by email will be free from infection, viruses, worms and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
We take all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the Sites or for any disruption of the Sites however caused, loss of or corruption of any material in transit, loss of or corruption of material when downloaded onto any computer systems or loss or corruption of material on your computer system however caused.
You understand and expressly agree that use of the Sites and information is at your sole risk, that any content, material and/or data downloaded or otherwise obtained through your access to and use of the Sites (including the receipt of content by e-mail) is at your own discretion and risk and that you will be solely responsible for any damage to, or infection or corruption of, any computer system whatsoever or any loss of data whatsoever which in any way results from the downloading or receipt of such content material and/or data.
The Content is protected by international copyright, database right and other intellectual property rights owned by us or third-party licensors. All product and company names and logos mentioned on the Sites may be trademarks, service marks or trading names of their respective owners, including us.
You may display the Content to one person electronically on a single computer, download and store one copy of the information in machine-readable form, print (but not a photocopy) one copy of the information and store such pages for caching purposes only.
Except in the case of information you have placed on the Sites, you may not do any of the following without our prior written consent, or the prior written consent of the owner of the intellectual property rights if different:
- download, display or store any of the Content otherwise than as permitted above;
- modify, reproduce, transmit, publish, display, copy, distribute, broadcast, adapt, create derivative works of or in any way commercially exploit any of the Content;
- sub-license, rent, lease, transfer or attempt to assign the rights in the Content to any other person, make the materials available on a network, use the information in any manner, or transfer or export the Content or any copies into any country, other than in compliance with these Terms and with applicable laws or allow any other person to use the information other than in accordance with the Terms and the agreement;
- redistribute any of the Content (including using it as part of any library, archive or similar service;
- remove the copyright or trademark notice(s) from any copies of the Content permitted in accordance with these Terms;
- systematically or regularly download, store or print any of the Content so as to create a database in electronic or paper form.
- deep-link to, frame, spider, harvest or scrape the Content or otherwise access the Content for similar purposes.
You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all liabilities, costs, damages, claims or expenses which we incur or suffer as a result of any breach or non-observance by you of any of these Terms or any use you may make of the Sites, and its associated services, including, without limitation, your posting of any information on the Sites or any message transmitted by you on the Site.
When you register or purchase our products it will be assumed that you have read, understood and accepted these Terms. We will treat any information you provide in order to register or purchase the product as a user with confidence.
The demo subscription provides limited access to the selected items in the platform without any fee. The demo intends to show a potential client a better idea of the nature of the product; for instance, how it works, how it looks like, and what to expect.
All paid subscriptions would give unrestricted access to copyrighted products in the platform. All paid subscribers can recommend/suggest adding new data, but it is entirely up to KnowTraces research team whether to add it. Customisation is different than requesting new data, and it is working around the existing data. Both recommendations and customisations are limited to fair use policy, which is 24 requests per subscription annually.
Customisations include requesting data in another format or combining various charts or their data. Request for adding new data can be fast-tracked for Annual+ customised and Team subscription, though it would be courtesy of KnowTrace. However, any requests need to be considered on a case by case basis. The request for new data can be declined if it requires excessive time, and in that case, the client will be notified with a price quote for that specific data.
Under this licence, one named person is allowed to access the restricted product and that person must be confirmed at the point of sale. The named person will only be allowed to use the product but must not share the product as well as any information contained in the product with anyone else in any form, inside or outside the organisation. Customers who violate these terms will be liable for damages which will be more than six times the value of the single-use user licence. The licence is valid for twelve months from the date of purchase of the report.
Under this licence, multiple people at the same organisation are allowed to access the product and these persons must be confirmed by sending email to email@example.com. The named persons will only be allowed to use the product but must not share the product as well as any information contained in the product with anyone else in any form, inside or outside the organisation. Customers who violate these terms will be liable for damages which will be more than six times the value of the single-use user licence. The licence is valid for twelve months from the date of purchase of the report.
Cancelling or Changing your Subscription or the Product
Cancellation of purchase of any licence will not be eligible for a refund due to the nature of the product. Customers are allowed to cancel the subscription any time by emailing to firstname.lastname@example.org. However, they will still be able to access the product platform until the billing cycle that they have paid for is over.
Denial of Service
If we suspect that the personal information provided is not genuine then we carry out extra due diligence checks, which may delay the order to process or result in cancellation. In such circumstances, we will deduct administration charges and may deny the service.
We may provide hypertext links to sites on the Internet which are operated by independent third parties (“Third Party Sites”) who we believe offer services and/or products which complement those offered by us. You acknowledge that we have no control over and are not responsible for the content or availability of any Third Party Site and give no warranty and make no representations in respect of this. Furthermore, we give no warranty and make no representations whatsoever about or in respect of any goods or services purchased or obtained from or offered to you through such sites. If you do purchase any goods or services from a Third Party Site then your contract for such goods or services will be with the third party and not with us. We shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any Third Party Site. Any concerns regarding any external link to any third-party site should be directed to the operator of those Sites.
Choice of Law
These Terms shall be governed by and interpreted in accordance with English law and the parties irrevocably agree that the courts of England shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with, these Terms.
We shall, however, retain the right to bring proceedings as to the substance of the matter in any court or courts including, if appropriate, in the courts of your country of residence or, where these Terms are entered into in the course of your trade or profession, the country of your principal place of business.
You may not assign, sub-licence or otherwise transfer any of your rights under these Terms.
We may assign or subcontract any or all of our rights and obligations under these Terms.
We may alter these Terms from time to time and post the new version on the Sites. We indicate at the beginning of these Terms the date on which they were last updated. If you use the Sites after we have published such changes you are agreeing to be bound by them.
If any provision or term of these Terms, or any part of any provision or term, shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision or part thereof shall be divisible from and be deemed to be deleted from them. The validity of the remaining terms will be unaffected and they shall remain in full force and effect.